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Argonath RPG Community => Hardware/Software support => Resolved issues => Topic started by: Hamza. on November 17, 2013, 08:56:36 pm

Title: Bluescreen error
Post by: Hamza. on November 17, 2013, 08:56:36 pm

I've bought a new PC and I am having a problem. The problem is that when playing a game, the drivers suddenly stops working and a black screen shows up. After 3 seconds, the game resumes. When such thing happens, a window is popped up with: "Your graphic drivers has recovered from a crash." But when this thing happens for the second time, the PC freezes and restarts on its own. When back on the run, the following details are shown for the crash.

Code: [Select]

Problem signature:
  Problem Event Name: BlueScreen
  OS Version: 6.1.7601.2.1.0.768.3
  Locale ID: 1033

Additional information about the problem:
  BCCode: 116
  BCP1: 982C9510
  BCP2: 8DA4E9B0
  BCP3: 00000000
  BCP4: 0000000C
  OS Version: 6_1_7601
  Service Pack: 1_0
  Product: 768_1

Files that help describe the problem:
  C:\Windows\Minidump\111713-23618-01.dmp
  C:\Users\abc\AppData\Local\Temp\WER-48999-0.sysdata.xml
Anyone who can help me out with this?

Title: Re: Bluescreen error
Post by: Ted on November 17, 2013, 09:01:17 pm

Try new drivers.

Title: Re: Bluescreen error
Post by: Pandalink on November 18, 2013, 06:09:40 am

Depending on your circumstances you might be able to fix it with a driver rollback (if available).
Details here: http://www.nvidia.com/object/driver_rollback.html (http://www.nvidia.com/object/driver_rollback.html)

Otherwise I'm afraid I don't know, when that happened to me the first time I bought a new PC anyway, and second time I did that driver rollback it solved it.

Title: Re: Bluescreen error
Post by: SugarD on November 18, 2013, 05:17:49 pm

What are your computer's specs?

Title: Re: Bluescreen error
Post by: Brian on November 18, 2013, 05:25:08 pm

Last time I had this, my grap card slowly degraded and then died (around 2 days)
I suggest to check the drivers, if this doesnt fix it, open your PC and check if everything in yur grap card is still fine

Title: Re: Bluescreen error
Post by: Hamza. on December 13, 2013, 03:02:58 pm

Fixed after updating the latest graphic drivers suggested by the windows.

Title: Re: Bluescreen error
Post by: SugarD on December 13, 2013, 07:32:11 pm

Glad to see you got it fixed! In that case...

Topic locked, as the issue was resolved!