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Argonath RPG Community => Hardware/Software support => Resolved issues => Topic started by: Devin on December 21, 2013, 11:17:09 am

Title: Audio crackle/popping
Post by: Devin on December 21, 2013, 11:17:09 am
Shortly after installing Windows 8.1 I have been experiencing a rather annoying audio bug, when playing any form of audio, be that game sound or music it has an annoying crackling and popping sound at times.

I have looked online for solutions to no avail.

I have already tried reseating the graphics card,
Re-installing Sound drivers,
Re-installing Graphics drivers,
Installing the latest HD Audio codecs,
Installing the latest sound drivers,
Tried disabling unnecessary audio enhancements,
Disabled line-in,
Even re-installed Chrome, Flash player and disabled hardware acceleration in Chrome.

After all of this I still have an annoying audio crackling sound when playing Youtube videos or simply playing music via Winamp/WMP/VLC.


Some system specs if necessary;

Core 2 Quad Q9450
Gigabyte G31M-S2L motherboard
Nvidia GTX560
Title: Re: Audio crackle/popping
Post by: Janar on December 21, 2013, 12:54:22 pm
What about trying different sound output devices (headphones, another pair of speakers...)? Also, if you can, try different sockets (maybe one of the 3.5mm sockets is starting to fail or something).
Title: Re: Audio crackle/popping
Post by: Ted on December 21, 2013, 01:37:53 pm
Also clear the port of any dirt or dust if any which could be causing interference.
Title: Re: Audio crackle/popping
Post by: Devin on December 21, 2013, 10:09:15 pm
What about trying different sound output devices (headphones, another pair of speakers...)? Also, if you can, try different sockets (maybe one of the 3.5mm sockets is starting to fail or something).

I've tried both the front and rear jack and the crackling continues to be consistent, I have tried two different sound systems and it still has the same issue unfortunately.


Also clear the port of any dirt or dust if any which could be causing interference.

I pulled the system apart once more, gave everything a thorough cleaning including the ports however the problem remains.
Title: Re: Audio crackle/popping
Post by: Janar on December 22, 2013, 10:37:33 am
Are you using soundboard integrated in the motherboard or a separate one (PCI slot)?
Title: Re: Audio crackle/popping
Post by: Devin on December 22, 2013, 11:18:02 am
The on-board Realtek HD Audio.
Title: Re: Audio crackle/popping
Post by: Janar on December 22, 2013, 11:32:21 am
The on-board Realtek HD Audio.

Control Panel - Device Manager - Sound controllers
Is there any HDMI audio listed?
Title: Re: Audio crackle/popping
Post by: Devin on December 22, 2013, 11:54:50 am
Only NVIDIA High Definition Audio, NVIDIA Virtual Audio Device and Realtek High Definition Audio are listed.
Title: Re: Audio crackle/popping
Post by: Janar on December 22, 2013, 05:39:26 pm
Only NVIDIA High Definition Audio, NVIDIA Virtual Audio Device and Realtek High Definition Audio are listed.

On the Internet, I read similar issues were caused with conflict with HDMI audio and soundboard drivers.
Try disabling the first two, then check if anything changed.
Title: Re: Audio crackle/popping
Post by: Devin on December 22, 2013, 06:37:09 pm
Tried that to no avail.
Title: Re: Audio crackle/popping
Post by: Brian on December 22, 2013, 06:40:55 pm
For some weird reason, lately I have the same issue. But then on Windows 7
Title: Re: Audio crackle/popping
Post by: Devin on December 22, 2013, 07:09:43 pm
I have a feeling it may be caused by the latest Nvidia drivers.
Running Windows 8.1 by the way.
Title: Re: Audio crackle/popping
Post by: Ted on December 22, 2013, 11:42:19 pm
Try the last drivers that you known to have worked if possible. Is this an install of 8.1 from windows 7 or 8?
Title: Re: Audio crackle/popping
Post by: Devin on December 23, 2013, 03:47:49 pm
I've reverted to a previous version of Realtek drivers, Nvidia drivers and a few others with no luck.

The install is a clean one of Windows 8 and then upgraded straight to 8.1.
Title: Re: Audio crackle/popping
Post by: Janar on December 23, 2013, 05:47:26 pm
https://forums.geforce.com/default/topic/524157/audio-pop-crackle-with-gtx660-on-306-97-whql-drivers-/?offset=2

Most sources point the issue at graphics card audio system. I am still looking around for possible solution. Look in that topic, try different solutions from there.
Title: Re: Audio crackle/popping
Post by: Boozman on December 24, 2013, 05:07:02 am
Try another cable. Probably not whats wrong, but might as well eliminate the possibility of a shorted cable.
Title: Re: Audio crackle/popping
Post by: Nexus_Riggs on December 24, 2013, 06:02:44 am
Devin, I had similar issue with GTA SA on Windows 8.1 where my mouse woulden't properly work, there was also sound distortion. After trying numerous things, I had no choice but to create separate hard drive partition for Windows 7 and install GTA SA there. The game isn't fully compatible with Windows 8 yet. I can suggest that you buy a separate graphics card which would resolve the issue with the sound, there is no way around.
Title: Re: Audio crackle/popping
Post by: Devin on December 24, 2013, 10:14:39 am
Try another cable. Probably not whats wrong, but might as well eliminate the possibility of a shorted cable.

Tried two different cables on two different sound systems.

Devin, I had similar issue with GTA SA on Windows 8.1 where my mouse woulden't properly work, there was also sound distortion. After trying numerous things, I had no choice but to create separate hard drive partition for Windows 7 and install GTA SA there. The game isn't fully compatible with Windows 8 yet. I can suggest that you buy a separate graphics card which would resolve the issue with the sound, there is no way around.

Fortunately the little popping sound that happens when playing GTA isn't a problem, the biggest problem is it happening when I play music or stream youtube videos.
I am fairly certain it has nothing to do with my GPU as I ran the system using on-board graphics and it still had the popping sounds.
Title: Re: Audio crackle/popping
Post by: Janar on December 25, 2013, 05:52:39 pm
Do you have any PCI sound card, which you could try in your system?
Title: Re: Audio crackle/popping
Post by: SugarD on December 28, 2013, 10:30:43 am
Is your CPU and RAM usage spiking when you hear the audio sounds begin to pop/crackle?
Title: Re: Audio crackle/popping
Post by: Devin on December 28, 2013, 10:43:15 am
Do you have any PCI sound card, which you could try in your system?

Unfortunately not.

Is your CPU and RAM usage spiking when you hear the audio sounds begin to pop/crackle?

Nope.
Title: Re: Audio crackle/popping
Post by: Kessu on December 28, 2013, 10:50:00 am
I have the same problem, but I'm under windows 7 with different rig. (Sorry for borrowing your topic, but since the problem is the same I figured why the hell not) :D

Asus P8Z68 DELUXE/GEN3 as a motherboard
Intel i5 3570K as a CPU
nVidia GTX 680 as a GPU
Steelseries Siberia V2 Frost Blue edition (USB) (it has it's own audio card, so I'm using it).

HDMI and every other possible sound income has been disabled other than the steelseries one and I've tried drivers dating months back with no result.

Only thing that seems to help is to turn up the volume on the headset and lowering it from windows to balance it out (then again, it gets fecked at times even at highest possible setting when it tears my brain apart).

Any of the suggestions given here didn't help in the situation.
Title: Re: Audio crackle/popping
Post by: SugarD on December 31, 2013, 07:30:51 pm
...other than the steelseries one...
Is there any software installed that is associated with this?
Title: Re: Audio crackle/popping
Post by: Kessu on January 01, 2014, 08:47:09 am
Is there any software installed that is associated with this?
The drivers included for Frost Blue edition also gives me Steelseries Engine, which also controls my mouse.
Title: Re: Audio crackle/popping
Post by: SugarD on January 01, 2014, 09:18:15 am
The drivers included for Frost Blue edition also gives me Steelseries Engine, which also controls my mouse.
The only thing I can think of, then, is that the software may be creating a conflict. Technically you should only need the drivers to use your products, however the software usually controls other aspects too, such as special features and settings. You could try using your devices with the software uninstalled, but I'm not familiar with your hardware, so I don't know if it would help or not.
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