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Argonath RPG Community => Hardware/Software support => Resolved issues => Topic started by: .Mario. on August 03, 2014, 02:08:52 pm

Title: PC not shutting down.
Post by: .Mario. on August 03, 2014, 02:08:52 pm
Hello,

I am operating with Windows XP SP3 and a few days ago I noticed that my pc does not shut down, nor does it restart. It is only able to stand by. To shut it off now I must hold the power on button, which destroys my HDD just like last time and I had to pay $30.. Any solution for this?

Cheers
Title: Re: PC not shutting down.
Post by: KelviNC on August 03, 2014, 02:21:06 pm
None of mine thing, I've copied this from a website.

Quote
Hi,
Check the Event viewer for any error message during the system shut down.
How to view and manage event logs in Event Viewer in Windows XP
http://support.microsoft.com/kb/308427
Using Event Viewer
http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/snap_event_viewer.mspx?mfr=true
Method 1:
Step 1:
I would suggest you to shut down any networking applications or devices (if at all you are using) before performing a shut down and then check.
You may also try to force shutdown by pressing the power button of the computer.
Once you are able to shut down the computer try to boot into safe mode.
Check the link provided below for information on Safe Mode.
http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/boot_failsafe.mspx?mfr=true
 
Step 2:
If the issue does not persist in Safe mode then you may perform Clean Boot.
Putting your system in clean boot state helps in identifying if any third party applications or startup items are causing the issue. If yes, you may have to contact the program manufacturer for any updates or uninstall and re-install the program.
Refer the following Microsoft KB article for more information on how to troubleshoot a problem by
How to configure Windows XP to start in a "clean boot" state
http://support.microsoft.com/kb/310353
 
Note:  Steps to configure Windows to use a Normal startup state
After you used the clean boot to resolve your problem, you can follow these steps to configure Windows XP to start normally.
Click Start, and then click Run.
Type msconfig, and then click OK.
The System Configuration Utility dialog box is displayed.
Click the General tab, click Normal Startup - load all device drivers and services, and then click OK.
When you are prompted, click Restart to restart the computer.
 
Method 2:
Additionally you may also perform a full system scan using the Microsoft Safety Scanner to eliminate any issues related to virus/malware.
Microsoft Safety Scanner
http://www.microsoft.com/security/scanner/en-us/default.aspx
Note:
Any data files that are infected may only be cleaned by deleting the file entirely, which means there is a potential for data loss.
The Microsoft Safety Scanner expires 10 days after being downloaded. To rerun a scan with the latest anti-malware definitions, download and run the Microsoft Safety Scanner again
Also see:
 How to make a computer faster: 6 ways to speed up your PC
http://www.microsoft.com/atwork/maintenance/speed.aspx
Title: Re: PC not shutting down.
Post by: .Mario. on August 03, 2014, 02:29:01 pm
Thank you mate but I don't think this is my problem because it was shutting down properly a few days ago, but however I'll check this out.
Title: Re: PC not shutting down.
Post by: Kewlizm on August 03, 2014, 02:29:58 pm
Is your computer ASUS?
Title: Re: PC not shutting down.
Post by: .Mario. on August 03, 2014, 02:31:45 pm
Is your computer ASUS?
Parts of my pc are ASUS/ASROCK, my pc isn't made of a company.
Title: Re: PC not shutting down.
Post by: Kewlizm on August 03, 2014, 02:37:25 pm
Try this:

1. Click - Start - Control Panel - Performance and Maintenance - Power Options
Tab

2. Then click APM - Enable Advanced Power Management Support
Title: Re: PC not shutting down.
Post by: .Mario. on August 03, 2014, 02:41:50 pm
Try this:


2. Then click APM - Enable Advanced Power Management Support
I don't read APM anywhere
Title: Re: PC not shutting down.
Post by: Kewlizm on August 03, 2014, 02:47:02 pm
I don't read APM anywhere

APM has to be enabled from the BIOS before it can appear.


EDIT: Just a reminder that there are 2 types of power management systems that may be available to you. Either ACPI or APM. Check your bios to see if your power management system is enabled or disabled. The problem might be that you have it on and it interferes with Windows's power management.
Title: Re: PC not shutting down.
Post by: .Mario. on August 03, 2014, 02:55:57 pm
APM has to be anabled from the BIOS before it can appear.


EDIT: Just a reminder that there are 2 types of power management systems that may be available to you. Either ACPI or APM. Check your bios to see if your power management system is enabled or disabled. The problem might be that you have it on and it interferes with Windows's power management.
uh well, I just found out that it was the ''Vpnium'' program not letting it shut down. I had to uninstall it and now I can shut down properly!
However, thanks for your help mate  :)
Title: Re: PC not shutting down.
Post by: Petarda on August 03, 2014, 03:33:33 pm
am I the only one who shuts down pc by holding the power button?
Title: Re: PC not shutting down.
Post by: Kewlizm on August 03, 2014, 03:42:24 pm
uh well, I just found out that it was the ''Vpnium'' program not letting it shut down. I had to uninstall it and now I can shut down properly!
However, thanks for your help mate  :)

Good that you got it solved ;)
Title: Re: PC not shutting down.
Post by: Luke on August 04, 2014, 04:31:06 pm
If its a PC try and pull the little battery from the motherboard.

(http://blog.hicubes.com/wp-content/uploads/2012/11/remove-bios-battery.jpg)

Looks like this, leave it out for around 15mins, and then put it back in, it will clear your Bios, incase you have put any settings on you didn't wish for.

Shutting down being a common one, I had this then when I did this the issue was resolved, as in the Bios I turned on something I shouldn't of so my computer wouldn't go off by pressing shutdown.
Title: Re: PC not shutting down.
Post by: _FreezingDark_ on August 07, 2014, 05:45:36 am
If its a PC try and pull the little battery from the motherboard.

(http://blog.hicubes.com/wp-content/uploads/2012/11/remove-bios-battery.jpg)
What is that battery for, its not like the power source or something ?
Title: Re: PC not shutting down.
Post by: Ramis on August 07, 2014, 07:44:59 am
am I the only one who shuts down pc by holding the power button?

This will kill your PC one day bro
Title: Re: PC not shutting down.
Post by: .Mario. on August 07, 2014, 05:53:02 pm
This will kill your PC one day bro
It will only kill his HDD.
Title: Re: PC not shutting down.
Post by: SugarD on August 09, 2014, 10:38:02 pm
No, it can kill the entire system. Every time you force the power off, you are very lightly spiking the boards and power supply in your computer. Although it is not an issue from time to time, repetitive use in a short period is very bad for your system. Same thing goes for excessive usage of the reset button. Only use these buttons as you normally would, else you'll find yourself replacing parts down the road.
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