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Argonath RPG Community => Hardware/Software support => Resolved issues => Topic started by: Kaze on August 31, 2012, 11:00:45 pm

Title: PC constantly keeps shutting down - FIRST POST UPDATED
Post by: Kaze on August 31, 2012, 11:00:45 pm: Title says everything.

What have I done and did not work

- Clean the inside of the PC
- Deleted files of the 'Fetcher' folder
- Reinstalling the OS
- Update the drivers
- Ran a full PC scan for viruses/malware (nothing found btw)
- I also ran the PC in BIOS mode, the shutting down did NOT occur.

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Title: Re: PC shuts down whilst playing SA
Post by: Woka on August 31, 2012, 11:04:18 pm: Oh damn, :pop: thats crazy shit i've never heard of before.

Did you reinstalled,like everyone would say
Title: Re: PC shuts down whilst playing SA
Post by: Kaze on August 31, 2012, 11:31:21 pm: Nope, cba for tonight but do you believe that is the cause?
Title: Re: PC shuts down whilst playing SA
Post by: Woka on August 31, 2012, 11:39:12 pm: Quote from: Kaze on August 31, 2012, 11:31:21 pm
Nope, cba for tonight but do you believe that is the cause?

Hmm,Not entirely sure of my hypothesis,but have you ever done those trick programs on PC's that when oyu click the program to open it'll shutyour PC down?

Oh and any mods and stuff on your PC?
Title: Re: PC shuts down whilst playing SA
Post by: Devin on September 01, 2012, 01:31:21 am: It would only shut down if it's overheating to prevent further hardware damage.
Check that all the fans/cooling ducts/heat sincs are clean.
Title: Re: PC shuts down whilst playing SA
Post by: John_Golmes on September 01, 2012, 01:36:40 am: Maybe the Power Supply it's the problem.
Title: Re: PC shuts down whilst playing SA
Post by: Rapper on September 01, 2012, 09:20:02 am: Get a new drivers.
Title: Re: PC shuts down whilst playing SA
Post by: Gandalf on September 01, 2012, 09:55:01 am: Almost certain you need to clean the cooling.
Title: Re: PC shuts down whilst playing SA
Post by: Omar Aly on September 01, 2012, 10:45:48 am: Try loading any other game.. if it works then cool, if not then open your PC case, get a blower, blow the dust outta the PC, then clean it with a small dry towel..
Title: Re: PC shuts down whilst playing SA
Post by: Kaze on September 02, 2012, 12:55:03 pm: What I have done untill now

Uninstalled any mods, uninstalled GTA itself then reinstalled
Full PC scan for viruses malware etc (No results)
Cleaned my PC (It was already clean as I leave the case open)
Ran the PC on BIOS mode, nothing occurred.

Anything else? Please, I really need help.

EDIT: Forgot to mention that for atleast 3/4 months now the fan that is over the processor is only securely fastned with 3 screws. The fourth is chipped which means it cant be locked onto the motherboard.

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Title: Re: PC shuts down whilst playing SA
Post by: Omar Aly on September 02, 2012, 01:35:20 pm: Does this happen with GTA SA only or?
Title: Re: PC shuts down whilst playing SA
Post by: Devin on September 02, 2012, 01:53:01 pm: Quote from: Kaze on September 02, 2012, 12:55:03 pm
EDIT: Forgot to mention that for atleast 3/4 months now the fan that is over the processor is only securely fastned with 3 screws. The fourth is chipped which means it cant be locked onto the motherboard.

The fan is secured to the CPU Heatsink which secures the heatsink to the CPU itself usually, by not having all 4 tightly connected it will cause the heatsink to not work optimally, thus causing cooling issues.
All depending on how old the PC is as the design changed.
Title: Re: PC shuts down whilst playing SA
Post by: Alan.Wake on September 02, 2012, 02:40:38 pm: I don't think overheat can occur in 5-15 seconds. it not like he is making tea. Overload of ram or related perhaps?
Title: Re: PC shuts down whilst playing SA
Post by: Kaze on September 02, 2012, 04:35:01 pm: Quote from: omaraly on September 02, 2012, 01:35:20 pm
Does this happen with GTA SA only or?

Well here is something new, it occurred when watching 'The Big Bang Theory'.

Quote from: Devin on September 02, 2012, 01:53:01 pm
The fan is secured to the CPU Heatsink which secures the heatsink to the CPU itself usually, by not having all 4 tightly connected it will cause the heatsink to not work optimally, thus causing cooling issues.
All depending on how old the PC is as the design changed.

Yeah, only 3 are secured. But thats not the case because I chipped the other screw a few months ago and it was working fine untill now.

Quote from: Alan.Wake on September 02, 2012, 02:40:38 pm
I don't think overheat can occur in 5-15 seconds. it not like he is making tea. Overload of ram or related perhaps?

Maybe, how can I be so sure?
Title: Re: PC shuts down whilst playing SA
Post by: Xavier12 on September 02, 2012, 04:44:07 pm: Never heard of that problem ever man....but i prefer to buy a new computer ;)
Title: Re: PC shuts down whilst playing SA
Post by: Kaze on September 02, 2012, 04:48:35 pm: Quote from: Xavier12 on September 02, 2012, 04:44:07 pm
Never heard of that problem ever man....but i prefer to buy a new computer ;)

Would love to if I had the money..
Title: Re: PC shuts down whilst playing SA
Post by: Mandam on September 02, 2012, 04:48:41 pm: I had the same issue but then i used CCleaner... ticked all the box's and cleaned it then went on run (Windows Key + R) and typed 'Prefetch' and deleted everything there and then emptied the recycle bin... Then it stopped :P
Title: Re: PC shuts down whilst playing SA
Post by: Jonathan_Als. on September 02, 2012, 04:50:59 pm: To allow for a more accurate diagnosis you should follow the following steps:
1. Download CPU-Z (http://www.cpuid.com/softwares/cpu-z.html)
2. Provide your PC specs (CPU, Mainboard, Memory, SPD (RAM) and Graphics).

Additionally, you should check your graphics card's hardware integrity. I once had a card that melted the attached fan. You should also put your case back together. An open case allows dust to enter freely and can interfere with airflow.
Title: Re: PC shuts down whilst playing SA
Post by: Kaze on September 02, 2012, 05:07:27 pm: Quote from: e14ismail on September 02, 2012, 04:48:41 pm
I had the same issue but then i used CCleaner... ticked all the box's and cleaned it then went on run (Windows Key + R) and typed 'Prefetch' and deleted everything there and then emptied the recycle bin... Then it stopped :P

I'll try that, thank you.

(http://i47.tinypic.com/5of59d.jpg)
(http://i45.tinypic.com/wuno12.jpg)
(http://i47.tinypic.com/f01384.jpg)

Quote from: Jonathan_Als. on September 02, 2012, 04:50:59 pm
To allow for a more accurate diagnosis you should follow the following steps:
1. Download CPU-Z (http://www.cpuid.com/softwares/cpu-z.html)
2. Provide your PC specs (CPU, Mainboard, Memory, SPD (RAM) and Graphics).

Additionally, you should check your graphics card's hardware integrity. I once had a card that melted the attached fan. You should also put your case back together. An open case allows dust to enter freely and can interfere with airflow.

I don't have a Graphics Card.
Title: Re: PC shuts down whilst playing SA
Post by: Devin on September 02, 2012, 05:31:31 pm: Quote from: Alan.Wake on September 02, 2012, 02:40:38 pm
I don't think overheat can occur in 5-15 seconds. it not like he is making tea. Overload of ram or related perhaps?

A CPU can easily overheat within 5 seconds with improper cooling (No heatsink).
After prolonged improper cooling it can cause the PC to overheat faster, try keep track of the temperatures of the CPU and GPU while opening GTA.
Title: Re: PC shuts down whilst playing SA
Post by: Jonathan_Als. on September 02, 2012, 05:44:09 pm: No RAM in the pictures?
Title: Re: PC shuts down whilst playing SA
Post by: Mandam on September 02, 2012, 05:59:05 pm: I think it is solved now.
Title: Re: PC shuts down whilst playing SA
Post by: Kaze on September 02, 2012, 06:58:40 pm: Quote from: Jonathan_Als. on September 02, 2012, 05:44:09 pm
No RAM in the pictures?

Took them off at the time to clean the slots.

So far so good, I have used e14ismail's advice and its working. It has been atleast an hour or so where the computer is on and not shutting down.
Title: Re: PC shuts down whilst playing SA
Post by: Allison on September 02, 2012, 07:02:05 pm: Need to keep the insides clean at all times. I use compressed air to clean all dust and whatnot out of the fan and surrounding areas. I had such problem with certain games. Cleaning with compressed air solved the problem I had.
Title: Re: PC shuts down whilst playing SA
Post by: Jonathan_Als. on September 02, 2012, 08:14:54 pm: You should also do something with all those cables/wires. Cable management is very important in keeping good airflow throughout your case.
Title: Re: PC constantly keeps shutting down
Post by: Kaze on September 03, 2012, 06:29:28 pm: First post updated, please read through the first post to avoid suggesting the same idea again.

I have reinstalled the OS and the problem is still there. This time it occurred without entering San Andreas. Just simple browsing on Facebook.
Title: Re: PC constantly keeps shutting down - FIRST POST UPDATED
Post by: Devin on September 03, 2012, 06:57:52 pm: As said before, get a program like Everest and keep track of the internal hardware temperatures to get an idea of what is going on.
It's more than likely overheating as mentioned multiple times.
Title: Re: PC constantly keeps shutting down - FIRST POST UPDATED
Post by: Kaze on September 03, 2012, 07:07:07 pm: Quote from: Devin on September 03, 2012, 06:57:52 pm
As said before, get a program like Everest and keep track of the internal hardware temperatures to get an idea of what is going on.
It's more than likely overheating as mentioned multiple times.

Program is installed and apparently its 100C.
Title: Re: PC constantly keeps shutting down - FIRST POST UPDATED
Post by: Devin on September 03, 2012, 07:11:09 pm: 100C? Well there's your problem right there, it should be sitting at 30-40C on idle.
Either get another way to fasten the CPU heatsink down firmly or take it to a PC store to get sorted out, but before that get new thermal paste between the CPU and Heatsink.
Title: Re: PC constantly keeps shutting down - FIRST POST UPDATED
Post by: Salmonella on September 04, 2012, 05:28:53 pm: Heatsinks loose? Fix it and your problem will probably be gone.
Title: Re: PC constantly keeps shutting down - FIRST POST UPDATED
Post by: Webster on September 04, 2012, 06:07:28 pm: Have the same problem, except mine doesn't shut down when playing any game.It shuts down when I play a game AND a YOUTUBE video playing, then my videocard reaches 110C and the whole system shuts down.

Can someone please explain this problem fully so I can tell the repairmen what's the problem when I take it to the shop?
Title: Re: PC constantly keeps shutting down - FIRST POST UPDATED
Post by: Devin on September 04, 2012, 09:16:28 pm: It's shutting down to prevent hardware damage, it should never exceed 80C at any point.
The main causes for overheating is either insufficient cooling after being over-clocked, bad thermal paste or a damaged heatsink or one that is not connected correctly.
Title: Re: PC constantly keeps shutting down - FIRST POST UPDATED
Post by: Salmonella on September 05, 2012, 12:55:36 am: Quote from: Devin on September 04, 2012, 09:16:28 pm
It's shutting down to prevent hardware damage, it should never exceed 80C at any point.

That is fully dependent on the videocard. There are videocards that exceed 90C at stress on a regular basis because that's normal for these cards. Especially a lot of AMD cards seem to do this.
Title: Re: PC constantly keeps shutting down - FIRST POST UPDATED
Post by: Devin on September 05, 2012, 12:08:10 pm: AMDs always seem to run extremely hot compared to Intel, all due to their design.
Title: Re: PC constantly keeps shutting down - FIRST POST UPDATED
Post by: Webster on September 09, 2012, 03:02:32 pm: umm, since my case is always open, my GPU fans were going too fast, so I grabbed the GPU by the edge and lifted it a bit, and suddenly the heat started to decrease.

I opened up Speccy without touching the GPU, it had 80C with GTA on, I lifted it up once again and the temp fell down to 50C.I think the GPU is misplaced somehow, because whenever I lift it a bit, the temp falls 20-30C.What should I do?
Title: Re: PC constantly keeps shutting down - FIRST POST UPDATED
Post by: Devin on September 09, 2012, 05:00:39 pm: That sounds more like the GPU itself is warped due to the weight of it or either age.
Try to do something that will support the card more than it already is by the motherboard and the rear of the case.
As for the temperature drop when you slightly lift the card, that may be due to the card being slightly warped that the fan/headsink is not contacting perfectly with the GPU's core which hinders adequate cooling.
Title: Re: PC constantly keeps shutting down - FIRST POST UPDATED
Post by: =AV=Rob on September 14, 2012, 01:26:04 pm: Not read the other posts so im not too sure what you have tried up to this point. But check temps using a program called Hwmonitor and report the Cpu core temps and your Gpu temp here.
If all is well after the temps then my guess is that its the hard drive, My friend had the same problem and when i replaced the Hdd it worked and didnt reset.