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Argonath RPG Community => Hardware/Software support => Resolved issues => Topic started by: Ratko Gavrilovic on March 06, 2013, 06:52:50 pm

Title: Laptop freezing?
Post by: Ratko Gavrilovic on March 06, 2013, 06:52:50 pm
Hi.
Basically I can start up my laptop, get to the main screen and after around 2 minutes, it completely freezes. I can move the cursor around, but nothing functions. Some people I've spoken to say it must be the motherboard and it's best to just get a new laptop.
I just wanted to double check here. Is it really something unfixable?
Title: Re: Laptop freezing?
Post by: Aca on March 06, 2013, 06:53:44 pm
Try reinstalling operating system...
Title: Re: Laptop freezing?
Post by: Devin on March 06, 2013, 06:54:58 pm
What did you last change before the problems started happening?
Title: Re: Laptop freezing?
Post by: [WS]Jacob on March 06, 2013, 06:55:55 pm
Run an anti-virus check and use CCleaner to wipe out your temporary data etc.
Title: Re: Laptop freezing?
Post by: Ratko Gavrilovic on March 06, 2013, 06:57:51 pm
What did you last change before the problems started happening?
Nothing. I guess it just had its time. About 3 years old now.

Try reinstalling operating system...
Will give it a try.

Run an anti-virus check and use CCleaner to wipe out your temporary data etc.
Kinda hard if it freezes after 2 minutes lol.
Title: Re: Laptop freezing?
Post by: Khm on March 06, 2013, 06:59:18 pm
1Ram
2mother board
3hacked or virus

Post Merge: March 06, 2013, 06:59:38 pm
1Ram
2mother board
3hacked or virus
Title: Re: Laptop freezing?
Post by: Devin on March 06, 2013, 07:03:43 pm
If there was a problem with the ram, it would beep on startup.
If the motherboard was at fault, I highly doubt it would boot up to start with.

It could simply be a hard drive corruption, error in the BIOS or software related (OS).
Title: Re: Laptop freezing?
Post by: Ratko Gavrilovic on March 06, 2013, 07:07:50 pm
If there was a problem with the ram, it would beep on startup.
If the motherboard was at fault, I highly doubt it would boot up to start with.

It could simply be a hard drive corruption, error in the BIOS or software related (OS).
Exactly what I thought. So I guess re-installing Windows would help, hm?
Title: Re: Laptop freezing?
Post by: Devin on March 06, 2013, 07:10:47 pm
Start off with reinstalling Windows, if it still gives issues, try reset the BIOS to optimized defaults and go from there.
If it somehow still continues with a clean install I wouldn't really say waste the cash on a new hard drive, because it could be something else, but I really doubt the motherboard is causing it to freeze.

The only reason the PC would become unresponsive with the mouse still working is a glitch in the OS itself, if it was the motherboard it would freeze completely and possibly even turn off.
Title: Re: Laptop freezing?
Post by: Ratko Gavrilovic on March 06, 2013, 07:13:41 pm
The only reason the PC would become unresponsive with the mouse still working is a glitch in the OS itself, if it was the motherboard it would freeze completely and possibly even turn off.
I just noticed; when it freezes, I can still move my cursor around but whenever I click on something, even the cursor freezes and the laptop makes a beep noise.
Title: Re: Laptop freezing?
Post by: Casper on March 06, 2013, 07:14:48 pm
Computer freezing are caused sometimes by serious problems with your operating system, two possible causes for such are Virus/Malware and System/Registry Errors.
Another maybe less possible issue might be overheating which would cause 'lag/freezing'.

I would suggest you to reinstall your operating system. If the problem comes up again, maybe check if all the fans are running properly.
Title: Re: Laptop freezing?
Post by: Devin on March 06, 2013, 07:16:41 pm
When the laptop freezes up and you click, does the loading light come on or does everything just stop?
Does the CPU fan spin up faster or is it operating at the normal speed?
Title: Re: Laptop freezing?
Post by: Ratko Gavrilovic on March 06, 2013, 07:18:01 pm
When the laptop freezes up and you click, does the loading light come on or does everything just stop?
Does the CPU fan spin up faster or is it operating at the normal speed?
When I click, nothing can be done anymore. The cursor just sits there.
Also I noticed that the fan wasn't the best anymore. When I used the laptop for around 30 minutes it makes a loud noise and it overheats. So, I guess that the fans have something to do with it. Is there anything I can do about this?
Title: Re: Laptop freezing?
Post by: Devin on March 06, 2013, 07:19:46 pm
It's highly possible it is overheating if there's improper cooling as laptops really don't have good cooling at the best of times.
Do you possibly have an air-compressor or something you can use to blow the dust/dirt out of the fans?
Title: Re: Laptop freezing?
Post by: Ratko Gavrilovic on March 06, 2013, 07:21:48 pm
It's highly possible it is overheating if there's improper cooling as laptops really don't have good cooling at the best of times.
Do you possibly have an air-compressor or something you can use to blow the dust/dirt out of the fans?
I will try blowing the dust out of the fans. However, if it freezes after 2 minutes and does not even overheat, it is possible that the heat caused a part to malfunction already. Not sure though. Will report back with results as soon as I blew it out.
Title: Re: Laptop freezing?
Post by: Devin on March 06, 2013, 07:24:22 pm
Just to be safe, if you're using a compressor don't blast it with too much pressure or you can end up with issues, be careful with that.
A PC could overheat in a few seconds without adequate cooling, so if there's quite a bit of dirt in that fan, it may overheat that quickly.

But, you said you can use the mouse, if you click it freezes, makes me think that it is still an OS related issue.
When it beeps, what sort of beep? A long beep or a few beeps for example?
Title: Re: Laptop freezing?
Post by: Ratko Gavrilovic on March 06, 2013, 07:25:42 pm
1 beep of half a second.
Title: Re: Laptop freezing?
Post by: Matt Murdock on March 07, 2013, 09:52:23 am
As Madboi said, I'd like to add to it. First of all, did you try the re installing OS solution?

If yes, then I recommend you contact a laptop engineer as they know how to properly clean the fan, I remember having huge dust monsters living inside mine the last time I got it fixed. (old one)
Title: Re: Laptop freezing?
Post by: Devin on March 07, 2013, 11:32:21 am
Easiest way to not get dust in the fans, don't run it on your lap, don't run it on top of any cloth/material.
Only use it on a hard surface, be that a book or a solid and flat desk.
Title: Re: Laptop freezing?
Post by: TonySforza on March 07, 2013, 11:38:49 am
Are you familiar with electronics? Or hardware functionality at least?

I don't mean "thinking" that you can, I mean actually having a technician degree or similar.
If not PM me after you try all the ideas above and we can try fix that the hard way (if the hardware isn't burned of course).
Title: Re: Laptop freezing?
Post by: Matt Murdock on March 09, 2013, 05:39:29 am
Easiest way to not get dust in the fans, don't run it on your lap, don't run it on top of any cloth/material.
Only use it on a hard surface, be that a book or a solid and flat desk.
No matter what surface you use it on, the fan will be full of dust in a year, max. And that'll cause loads of problems.

and only a technician can fix it, as the laptop needs to be opened up and every single bit of fan taken apart for a proper cleaning.
Title: Re: Laptop freezing?
Post by: Devin on March 09, 2013, 10:36:20 am
The fans are more prone to packing up and getting clogged up with dirt when used on surfaces like clothing, it's simple.
They are designed to pull cool air from below the laptop, they can't pull cool/fresh air if they're being clogged up by cloth/material.

And no, most of the time you don't need to pull the laptop apart to clean the fans if you don't allow them to get filled with dirt in the first place.
Title: Re: Laptop freezing?
Post by: Ratko Gavrilovic on March 09, 2013, 10:05:23 pm
I didn't do anything much but it seems to be working fine again now.
Title: Re: Laptop freezing?
Post by: Matt Murdock on March 10, 2013, 02:16:53 pm
I didn't do anything much but it seems to be working fine again now.
Congratz, just don't mess with the registries btw :D
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