Argonath RPG - A World of its own
GTA:SA => SA:MP - San Andreas Multiplayer => SA:MP General => Topic started by: Aiden. on May 05, 2013, 05:54:39 pm
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Hello there ....
I want to discuss here about the this email address [email protected] in my all argonath life i even didn't got a one reply from this email address if anyone got scam or another problem all admin advice us to email on this email address and after emailing on this address we didn't get any reply or action Why ??
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Just because you don't get a reply, it doesn't mean no action is taken.
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Just because you don't get a reply, it doesn't mean no action is taken.
Of Course no action taken .. I don't know why ??
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Because of the following:
1) This is a game. So players including managers play in their free time. So they are helping us SO much with all the stuff that you should cut them some slack instead of creating this topic.
2) Donate to the server if you love it that much.
3) Okay so once they get an email they review it and talk to the required people and take time of actually solving your problem instead of playing.
4) there are many emails they get, and I don't feel why you should be treated differently by your email being resolved quicker. There's a que and once your turn gets there, it will be discussed.
Its extremely rude what you just posted, honestly.
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There is no need for a reply to be sent to you after you send an email, each email is read and dealt with in due time.
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Oh yeah my friend Shaun got scammed in casino and he emailed on [email protected] with prove do you know what he didn't got reply or any action till now ?? he emailed since 2 or 3 months and didn't got reply ??
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I can confirm that emails sent to that address are received by all HQ members and they are all looked at. Action may or may not be taken based on the nature of the inquiry and we will only reply to the email if there is a need to do so.
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Why you don't just give a reply? 90% of the problems about the email are because we don't get any reply... Isn't so hard send an e-mail saying whats action was taken.
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All mails are reviewed and seen by the management, but they do not reply.
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Why you don't just give a reply? 90% of the problems about the email are because we don't get any reply... Isn't so hard send an e-mail saying whats action was taken.
I'm not sure what problems you're referring to; we receive the email, we take action if there is a need to do so, the end. No problem with that is there?
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I'm not sure what problems you're referring to; we receive the email, we take action if there is a need to do so, the end. No problem with that is there?
The problem is that we don't even know if the email was read or not and less if any action was taken.
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The problem is that we don't even know if the email was read or not and less if any action was taken.
You do know they're read because I've just told you; we've received three emails from players only today, they've all been read and dealt with, two by Gandalf and one by me.
How is that kind of response not good enough for you?
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They just want to know what actions are taken. They think because they don't see what punishment/action were taken, then nothing happened.
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They just want to know what actions are taken. They think because they don't see what punishment/action were taken, then nothing happened.
I know what they want, but the actions we take are not their concern. If a player reports another player for using cheats and we investigate it and find the reported player is in fact using cheats we will take action against that player but not necessarily inform the person who reported them.
This works the same way as /report does in game, how would you as an admin like it if you had to personally respond to every report you received by explaining what action you had taken? If you did you wouldn't have time for much else which is our problem too.
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I know what they want, but the actions we take are not their concern. If a player reports another player for using cheats and we investigate it and find the reported player is in fact using cheats we will take action against that player but not necessarily inform the person who reported them.
This works the same way as /report does in game, how would you as an admin like it if you had to personally respond to every report you received by explaining what action you had taken? If you did you wouldn't have time for much else which is our problem too.
Yeah okay i understand but if a person got scam and he reported on the email why don't you give a reply like that we have received your email and we will start investigation on it and thats it the person who reported will be relax because he got a reply ...
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Yeah okay i understand but if a person got scam and he reported on the email why don't you give a reply like that we have received your email and we will start investigation on it and thats it the person who reported will be relax because he got a reply ...
In cases of scams we do reply; the reason we reply to those is because the outcome is the business of the reporting player as it is them personally who have been left out of pocket. We also have to reply to inform them that money has been returned to them and things of that nature.
There are occasions where we receive an email about a scam and after investigating it we find the player was not scammed at all, in cases like that we may not reply.
To add to this, despite what I have said, we do in fact reply to the majority of emails we receive. We may not be obligated to do it, but they are replied to in most cases nevertheless.
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Okay so paul said me on my denied unban request that if you don't like our decision you can email on [email protected] and i emailed in this case they have to reply or not Because i am keep checking my emails ...??
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Okay so paul said me on my denied unban request that if you don't like our decision you can email on [email protected] and i emailed in this case they have to reply or not Because i am keep checking my emails ...??
Although that email is now being used for a variety of reasons, the main and original purpose for making it available to players was so they could make formal complaints about Argonath staff. It certainly was not intended to be used to appeal bans when we have a separate system in place for that.
I cannot talk about your particular case as I do not know exactly what you wrote in your email, but assuming it was to appeal the decision that had been made by our managers it is highly unlikely we would intervene unless there was a compelling reason to do so.
It was unfortunate that you were advised to send that email but it appears that Paul was simply exasperated from dealing with what appears to have been an ongoing case. For future reference, the decision made by management in unban requests is final except in some rare and extraordinary circumstances.
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Although that email is now being used for a variety of reasons, the main and original purpose for making it available to players was so they could make formal complaints about Argonath staff. It certainly was not intended to be used to appeal bans when we have a separate system in place for that.
I cannot talk about your particular case as I do not know exactly what you wrote in your email, but assuming it was to appeal the decision that had been made by our managers it is highly unlikely we would intervene unless there was a compelling reason to do so.
It was unfortunate that you were advised to send that email but it appears that Paul was simply exasperated from dealing with what appears to have been an ongoing case. For future reference, the decision made by management in unban requests is final except in some rare and extraordinary circumstances.
Yeah so when i didn't got any kind of reply and after this long rest i have realized that i am no more interested in my ban evaded account i just simply want to get back in argonath so please give me my Original account Aldrich_Scotto to play i sent that pm to Gandalf but no reply ..
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Yeah so when i didn't got any kind of reply and after this long rest i have realized that i am no more interested in my ban evaded account i just simply want to get back in argonath so please give me my Original account Aldrich_Scotto to play i sent that pm to Gandalf but no reply ..
The unban request section is over there : http://www.argonathrpg.eu/index.php?board=113.0 (http://www.argonathrpg.eu/index.php?board=113.0)
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To add to this, despite what I have said, we do in fact reply to the majority of emails we receive. We may not be obligated to do it, but they are replied to in most cases nevertheless.
Where are the answer of my +10 (if I'm not wrong) reports of this year and end of 2012? Isn't true you answer in the most cases. On some reports I did I had an auto-answer, but not anymore with the last ones.
a person got scam (or whatever) and he reported on the email why don't you give a reply like that we have received your email and we will start investigation on it and thats it the person who reported will be relax because he got a reply ...
Exactly...
By the way, who are you Elrond, did you changed your name or whats?
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The unban request section is over there : http://www.argonathrpg.eu/index.php?board=113.0 (http://www.argonathrpg.eu/index.php?board=113.0)
lol Cyril i am not a new player on argonath to find an unban request section i want permission to post an unban request ...
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Why do you bother care Jerry? You've gotten plenty of chances but you simply ignored them.
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This topic cleared up some confusion of the past for me, which is good.
Although I must say that recieving a reply even as simple as "Looking in to it/ it's handled/ ignored etc" gives a form of closure, knowing that there is someone on the other end of the line. It's like leaving a voicemail, in the hope someone will hear it and respond.
It's plainly annoying when you work hard to clearly state an event and situation, collect all the evidence you can get, send it up in a bunch and never hear the end of it. You don't know if it was read, nor handled.
I suppose leaving a little acknowledgement would severly encourage people to use the email function more often.
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This topic cleared up some confusion of the past for me, which is good.
Although I must say that recieving a reply even as simple as "Looking in to it/ it's handled/ ignored etc" gives a form of closure, knowing that there is someone on the other end of the line. It's like leaving a voicemail, in the hope someone will hear it and respond.
It's plainly annoying when you work hard to clearly state an event and situation, collect all the evidence you can get, send it up in a bunch and never hear the end of it. You don't know if it was read, nor handled.
I suppose leaving a little acknowledgement would severly encourage people to use the email function more often.
Exactly! Can't be better.
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Why do you bother care Jerry? You've gotten plenty of chances but you simply ignored them.
I know but i was doing all of this because of my asset and they give me 2 ways Argonath or Asset and now i understand i was wrong i can earn money whenever i want but if they kicked me from argo then no argo no money and bored life i realized my mistake i need a permission to post an unban request ..
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Yeah so when i didn't got any kind of reply and after this long rest i have realized that i am no more interested in my ban evaded account i just simply want to get back in argonath so please give me my Original account Aldrich_Scotto to play i sent that pm to Gandalf but no reply ..
While I was happy to discuss the way we handle player emails in general terms, I'm not willing to discuss your specific case here.
Your unban request (http://www.argonathrpg.eu/index.php?topic=96215.0) has been resolved and will be reviewed on the 10th May, at which point you will be able to return to the game assuming there are no further problems.
Where are the answer of my +10 (if I'm not wrong) reports of this year and end of 2012? Isn't true you answer in the most cases. On some reports I did I had an auto-answer, but not anymore with the last ones.
I cannot answer specifically about any case, but if you sent ten emails and received no replies then your complaints may have been deemed to have been without merit. Or we may have dealt with some or all of them but a personal reply was not considered warranted. That is speculation on my part as I was away, but they are both possibilities.
By the way, who are you Elrond, did you changed your name or whats?
My other name is Kojak.
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<true shit>
Can't agree more.
I know but i was doing all of this because of my asset and they give me 2 ways Argonath or Asset and now i understand i was wrong i can earn money whenever i want but if they kicked me from argo then no argo no money and bored life i realized my mistake i need a permission to post an unban request ..
If you get rich on a banevading account you shouldn't get it back.
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If you get rich on a banevading account you shouldn't get it back.
I know i learned this from my mistakes i will never get money from ban evaded account my goal is to get back in argo and again start earning money like a good boy ..
Your unban request has been resolved and will be reviewed on the 10th May, at which point you will be able to return to the game assuming there are no further problems.
By the way Erlond if my case is resolved can i post an unban request now because my vocations are running i want to enjoy .. ?
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Although I must say that recieving a reply even as simple as "Looking in to it/ it's handled/ ignored etc" gives a form of closure, knowing that there is someone on the other end of the line. It's like leaving a voicemail, in the hope someone will hear it and respond.
I recall that there was an auto-reply set up on that email, I have tested it while we have been having this discussion and it appears that currently the auto-reply is not enabled. I will check that with Gandalf and see if that can be set up again, or at least find out why it cannot be if that is the case.
By the way Erlond if my case is resolved can i post an unban request now because my vocations are running i want to enjoy .. ?
Don't post it yet as it will only get closed, wait until the 10th May and then post it.
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Don't post it yet as it will only get closed, wait until the 10th May and then post it.
Okay 10th may is not that far i can wait ...Well Kojak welcome back and your in-game name ??
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Thank you, and my in-game name is Elrond.
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Thank you, and my in-game name is Elrond.
Okay Erlond so see you soon in-game :) and guyz i finished here you can ask them question about this topic no reply at [email protected] :P
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It seems there was an auto-reply enabled, but some technical problems caused it to be disabled. Those problems are being resolved so hopefully we will have an auto-reply active soon. I know that doesn't address all concerns, but at least you will know the email was received.
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It seems there was an auto-reply enabled, but some technical problems caused it to be disabled. Those problems are being resolved so hopefully we will have an auto-reply active soon. I know that doesn't address all concerns, but at least you will know the email was received.
And there you go now you understand us yeah we only need to know that Email is received by Argonath staff i must say i have seen in this server Community Leaders are too sensible :)
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What you saying no reply...it works fine for me... :devroll:
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What you saying no reply...it works fine for me... :devroll:
Oh really ?? not working for all of us only for you ??
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Oh really ?? not working for all of us only for you ??
There's Auto-reply and if necessary HQ contacts you to clear the situation...that's what i mean so don't get mad at me and start a fight...chill man.. ;)
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There's Auto-reply and if necessary HQ contacts you to clear the situation...that's what i mean so don't get mad at me and start a fight...chill man.. ;)
Haha Cool down man your my mate i won't fight with you ...