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Argonath RPG Community => Hardware/Software support => Resolved issues => Topic started by: CharlieKasper on June 09, 2013, 07:09:08 pm

Title: Driver doesn't read disks.
Post by: CharlieKasper on June 09, 2013, 07:09:08 pm: I insert read-able disks but the laptop still doesn't read the disks, CD or DVD.

Laptop - Acer Aspire 4720Z.

OS - Windows 7 Ultimate
Title: Re: Driver doesn't read disks.
Post by: Devin on June 09, 2013, 07:46:02 pm: Have you recently re-installed your operating system?
Does the optical drive show in My Computer?
Are the drivers for the optical drive installed?
And has it worked before?

Open Computer and right click in the open, select Properties, when that opens look for "Device Manager" on the left, select that.
A "Device Manager" window will open, does it show any issues or symbols under the "DVD/CD-Rom Drives" tab?
Title: Re: Driver doesn't read disks.
Post by: CharlieKasper on June 10, 2013, 08:20:44 am: Quote from: Devin on June 09, 2013, 07:46:02 pm
Have you recently re-installed your operating system?
Does the optical drive show in My Computer?
Are the drivers for the optical drive installed?
And has it worked before?

Open Computer and right click in the open, select Properties, when that opens look for "Device Manager" on the left, select that.
A "Device Manager" window will open, does it show any issues or symbols under the "DVD/CD-Rom Drives" tab?
The laptop is a very old ('06 or '07). My uncle dropped it here at my house about a week ago to have it fixed by my Father.

- I believe yes, Windows 7 was installed at a later date.
- Yes, it does show up.
- I'll have it checked.
- No idea. Must have definitely the day it was bought.
Title: Re: Driver doesn't read disks.
Post by: Matt Murdock on June 10, 2013, 11:13:37 pm: As Devin said, there's just an extra step to this.

Open Device manager, DVD/CD ROM drive > Right Click > Select Properties > Uninstall , wait for it. Then reboot your laptop.
Title: Re: Driver doesn't read disks.
Post by: Devin on June 10, 2013, 11:15:23 pm: Quote from: Devin on June 09, 2013, 07:46:02 pm
Open Computer and right click in the open, select Properties, when that opens look for "Device Manager" on the left, select that.
A "Device Manager" window will open, does it show any issues or symbols under the "DVD/CD-Rom Drives" tab?

What were the results in regards to this?
Title: Re: Driver doesn\'t read disks.
Post by: CharlieKasper on June 11, 2013, 08:31:59 am: Quote from: Devin on June 09, 2013, 07:46:02 pm
Open Computer and right click in the open, select Properties, when that opens look for "Device Manager" on the left, select that.
A "Device Manager" window will open, does it show any issues or symbols under the "DVD/CD-Rom Drives" tab?
It shows the name of the DVD Drive - HL-DT-ST DVDRAM GSA-T40N ATA Device.
Post Merge: June 11, 2013, 08:34:16 am
Quote from: Matt Murdock on June 10, 2013, 11:13:37 pm
As Devin said, there's just an extra step to this.

Open Device manager, DVD/CD ROM drive > Right Click > Select Properties > Uninstall , wait for it. Then reboot your laptop.
Tried this, no success.
Title: Re: Driver doesn't read disks.
Post by: Devin on June 11, 2013, 12:32:25 pm: I've got a feeling that the reading head may be damaged or have dirt on it causing the drive to fail when trying to read disks.
As you said it shows in My Computer, the device itself shows no faults in Device Manager yet it isn't able to read any format of disk.
That is of course if the drive hasn't been disabled in the BIOS.
Title: Re: Driver doesn't read disks.
Post by: CharlieKasper on June 11, 2013, 01:23:26 pm: Ok.. That's what I initially thought. I'll have it checked by some service man.