I can say this, contact a community leader when it comes to a password reset, in this case Kojak as it's stated above. What I know of only the owners and community leaders got access to the players user files and by there they can change the password for you. Send a forum PM is the best thing to do to Kojak.
But if you have been inactive for more than 6 months on your account it has been removed from the servers account list and been placed in a folder for inactive accounts, only way to retrieve is to contact Gandalf.
Cheers and regards.