We do read every report, and take them seriously. However you have to understand that some moderators are being regularly attacked and insulted due to their affiliation to a criminal group. These receive more reports as moderators who are not, most probably because rival groups can not make a difference between roleplay character and the player as person. As a result very often every action is seen as having a personal reason, where a log check often shows different.
Howerver if the situation as you just described happened, please send me the time and date, as that is a serious issue.