Hello, dear player.
Your current informations will be checked, in order to ensure you have got this money amount
due to a lotto. I would, also, add that administrators (as you said) are not able to check private
informations and they do not have direct access to your account when you are offline. Managers
will take a look at this topic as soon as they notice it. Please, be patient during this period of time.
Sincerely,
iMarkz