No Reply on [email protected] ...

[Kojak]

Yeah okay i understand but if a person got scam and he reported on the email why don't you give a reply like that we have received your email and we will start investigation on it and thats it the person who reported will be relax because he got a reply ...

In cases of scams we do reply; the reason we reply to those is because the outcome is the business of the reporting player as it is them personally who have been left out of pocket. We also have to reply to inform them that money has been returned to them and things of that nature.

There are occasions where we receive an email about a scam and after investigating it we find the player was not scammed at all, in cases like that we may not reply.

To add to this, despite what I have said, we do in fact reply to the majority of emails we receive. We may not be obligated to do it, but they are replied to in most cases nevertheless.

[Aiden.]

Okay so paul said me on my denied unban request that if you don't like our decision you can email on [email protected] and i emailed in this case they have to reply or not  Because i am keep checking my emails ...??

[Kojak]

Okay so paul said me on my denied unban request that if you don't like our decision you can email on [email protected] and i emailed in this case they have to reply or not  Because i am keep checking my emails ...??

Although that email is now being used for a variety of reasons, the main and original purpose for making it available to players was so they could make formal complaints about Argonath staff. It certainly was not intended to be used to appeal bans when we have a separate system in place for that.

I cannot talk about your particular case as I do not know exactly what you wrote in your email, but assuming it was to appeal the decision that had been made by our managers it is highly unlikely we would intervene unless there was a compelling reason to do so.

It was unfortunate that you were advised to send that email but it appears that Paul was simply exasperated from dealing with what appears to have been an ongoing case. For future reference, the decision made by management in unban requests is final except in some rare and extraordinary circumstances.

[Aiden.]

Although that email is now being used for a variety of reasons, the main and original purpose for making it available to players was so they could make formal complaints about Argonath staff. It certainly was not intended to be used to appeal bans when we have a separate system in place for that.

I cannot talk about your particular case as I do not know exactly what you wrote in your email, but assuming it was to appeal the decision that had been made by our managers it is highly unlikely we would intervene unless there was a compelling reason to do so.

It was unfortunate that you were advised to send that email but it appears that Paul was simply exasperated from dealing with what appears to have been an ongoing case. For future reference, the decision made by management in unban requests is final except in some rare and extraordinary circumstances.

Yeah so when i didn't got any kind of reply and after this long rest i have realized that i am no more interested in my ban evaded account i just simply want to get back in argonath so please give me my Original account Aldrich_Scotto to play i sent that pm to Gandalf but no reply ..

[Cyril]

Yeah so when i didn't got any kind of reply and after this long rest i have realized that i am no more interested in my ban evaded account i just simply want to get back in argonath so please give me my Original account Aldrich_Scotto to play i sent that pm to Gandalf but no reply ..

The unban request section is over there : http://www.argonathrpg.eu/index.php?board=113.0

[murdoxix]

To add to this, despite what I have said, we do in fact reply to the majority of emails we receive. We may not be obligated to do it, but they are replied to in most cases nevertheless.

Where are the answer of my +10 (if I'm not wrong) reports of this year and end of 2012? Isn't true you answer in the most cases. On some reports I did I had an auto-answer, but not anymore with the last ones.

a person got scam (or whatever) and he reported on the email why don't you give a reply like that we have received your email and we will start investigation on it and thats it the person who reported will be relax because he got a reply ...

Exactly...


By the way, who are you Elrond, did you changed your name or whats?

[Aiden.]

The unban request section is over there : http://www.argonathrpg.eu/index.php?board=113.0

lol Cyril i am not a new player on argonath to find an unban request section i want permission to post an unban request ...

[AK47]

Why do you bother care Jerry? You've gotten plenty of chances but you simply ignored them.

[Dutchy]

This topic cleared up some confusion of the past for me, which is good.
Although I must say that recieving a reply even as simple as "Looking in to it/ it's handled/ ignored etc" gives a form of closure, knowing that there is someone on the other end of the line. It's like leaving a voicemail, in the hope someone will hear it and respond.
It's plainly annoying when you work hard to clearly state an event and situation, collect all the evidence you can get, send it up in a bunch and never hear the end of it. You don't know if it was read, nor handled.

I suppose leaving a little acknowledgement would severly encourage people to use the email function more often.

[murdoxix]

This topic cleared up some confusion of the past for me, which is good.
Although I must say that recieving a reply even as simple as "Looking in to it/ it's handled/ ignored etc" gives a form of closure, knowing that there is someone on the other end of the line. It's like leaving a voicemail, in the hope someone will hear it and respond.
It's plainly annoying when you work hard to clearly state an event and situation, collect all the evidence you can get, send it up in a bunch and never hear the end of it. You don't know if it was read, nor handled.

I suppose leaving a little acknowledgement would severly encourage people to use the email function more often.

Exactly! Can't be better.

[Aiden.]

Why do you bother care Jerry? You've gotten plenty of chances but you simply ignored them.

I know but i was doing all of this because of my asset and they give me 2 ways Argonath or Asset and now i understand i was wrong i can earn money whenever i want but if they kicked me from argo then no argo no money and bored life i realized my mistake i need a permission to post an unban request ..

[Kojak]

Yeah so when i didn't got any kind of reply and after this long rest i have realized that i am no more interested in my ban evaded account i just simply want to get back in argonath so please give me my Original account Aldrich_Scotto to play i sent that pm to Gandalf but no reply ..

While I was happy to discuss the way we handle player emails in general terms, I'm not willing to discuss your specific case here.

Your unban request has been resolved and will be reviewed on the 10th May, at which point you will be able to return to the game assuming there are no further problems.

Where are the answer of my +10 (if I'm not wrong) reports of this year and end of 2012? Isn't true you answer in the most cases. On some reports I did I had an auto-answer, but not anymore with the last ones.

I cannot answer specifically about any case, but if you sent ten emails and received no replies then your complaints may have been deemed to have been without merit. Or we may have dealt with some or all of them but a personal reply was not considered warranted. That is speculation on my part as I was away, but they are both possibilities.

By the way, who are you Elrond, did you changed your name or whats?

My other name is Kojak.

[AK47]

<true shit>

Can't agree more.

I know but i was doing all of this because of my asset and they give me 2 ways Argonath or Asset and now i understand i was wrong i can earn money whenever i want but if they kicked me from argo then no argo no money and bored life i realized my mistake i need a permission to post an unban request ..

If you get rich on a banevading account you shouldn't get it back.

[Aiden.]

If you get rich on a banevading account you shouldn't get it back.

I know i learned this from my mistakes i will never get money from ban evaded account my goal is to get back in argo and again start earning money like a good boy ..

Your unban request has been resolved and will be reviewed on the 10th May, at which point you will be able to return to the game assuming there are no further problems.

By the way Erlond if my case is resolved can i post an unban request now because my vocations are running i want to enjoy .. ?

[Kojak]

Although I must say that recieving a reply even as simple as "Looking in to it/ it's handled/ ignored etc" gives a form of closure, knowing that there is someone on the other end of the line. It's like leaving a voicemail, in the hope someone will hear it and respond.

I recall that there was an auto-reply set up on that email, I have tested it while we have been having this discussion and it appears that currently the auto-reply is not enabled. I will check that with Gandalf and see if that can be set up again, or at least find out why it cannot be if that is the case.

By the way Erlond if my case is resolved can i post an unban request now because my vocations are running i want to enjoy .. ?

Don't post it yet as it will only get closed, wait until the 10th May and then post it.