Argonath RPG - A World of its own

Argonath RPG Community => Hardware/Software support => Resolved issues => Topic started by: JDC on February 09, 2014, 09:24:24 pm

Title: (on behalf of Rei_Soprano) Nothing works in internet connection except SA:MP
Post by: JDC on February 09, 2014, 09:24:24 pm: I am posting this on behalf of Rei_Soprano, as he cannot connect to any websites, although his SA:MP functions normally.

[03:41:59] PM to Rei_Soprano(5): Do you have Skype or desktop messengers?

[03:42:02] PM from Rei_Soprano(5): Somehow

[03:42:08] PM from Rei_Soprano(5): i have skype

[03:42:17] PM to Rei_Soprano(5): Does that work?

[03:42:24] PM from Rei_Soprano(5): it keep reloading,so no

[04:03:49] PM from Rei_Soprano(5): i have a bug,i cant open any internet connections exept samp somehow..if you guys can help me it wil lb

[04:03:49] PM from Rei_Soprano(5): this tab appear me everywhere http://www.gstatic.com/generate_204

[04:03:49] PM from Rei_Soprano(5): i cant open browser or anythink ellse

[04:03:49] PM from Rei_Soprano(5): samp works just sometimes,sometimes is like its not the modem on

May I also request that those who know him or come across him ingame tell him of future replies to this topic, in case I cannot.
Title: Re: (on behalf of Rei_Soprano) Nothing works in internet connection except SA:MP
Post by: Marcel on February 10, 2014, 12:21:49 am: Ask him if he can modify his DNS servers for his internet connection (adapter settings, then configure IPv4) to 8.8.8.8 (primary) and 8.8.4.4 (secondary). That will rule out faulty DNS servers in either his router/modem or his ISP. Also ask him his OS, OS version, browser type and version, country and ISP.
Title: Re: (on behalf of Rei_Soprano) Nothing works in internet connection except SA:MP
Post by: JDC on February 10, 2014, 08:21:52 am: I will do the next time I see him ingame, hopefully later. (9-12 hours)

He will most probably ask about this part (how to access), how do I explain it to him?

Quote from: DHR.Marcel on February 10, 2014, 12:21:49 am
Ask him if he can modify his DNS servers for his internet connection (adapter settings, then configure IPv4)
Title: Re: (on behalf of Rei_Soprano) Nothing works in internet connection except SA:MP
Post by: murdoxix on February 10, 2014, 08:36:29 am: Give him this link: http://bit.do/rei-dns
Title: Re: (on behalf of Rei_Soprano) Nothing works in internet connection except SA:MP
Post by: Marcel on February 10, 2014, 08:43:21 am: Yes, that's the link he'll need to configure it.
Title: Re: (on behalf of Rei_Soprano) Nothing works in internet connection except SA:MP
Post by: Janar on February 10, 2014, 12:36:49 pm: He can't access the link, so someone should explain it to Rei via ingame PM.
Title: Re: (on behalf of Rei_Soprano) Nothing works in internet connection except SA:MP
Post by: murdoxix on February 10, 2014, 07:06:22 pm: Quote from: Janar on February 10, 2014, 12:36:49 pm
He can't access the link, so someone should explain it to Rei via ingame PM.
That's a good point, anyway he could have a smartphone, another pc, etc.

Quote from: JDC on February 09, 2014, 09:24:24 pm
[04:03:49] PM from Rei_Soprano(5): this tab appear me everywhere http://www.gstatic.com/generate_204
I think we should focuss with that.
Title: Re: (on behalf of Rei_Soprano) Nothing works in internet connection except SA:MP
Post by: SugarD on February 10, 2014, 09:47:17 pm: It sounds like malware may have changed his internet connection settings. Also, Skype will not work when DNS is down for him, as it utilizes port 80 to connect to the Microsoft servers like a web browser would to a website. (Who the **** knows why the original Skype development team decided to do that, but it wasn't a great idea by any means).
Title: Re: (on behalf of Rei_Soprano) Nothing works in internet connection except SA:MP
Post by: JDC on February 10, 2014, 10:17:21 pm: I was able to finally contact him ingame and give him the link. Thanks guys.

But apparently, the same result. The problem seems to not be with his own DNS settings, but with the ISP itself, as he said mechanics will be coming over from their office within the next 5 days.

Still not ruling out the possibility of malware though, so I'd advise him to get a full scan too.
Title: Re: (on behalf of Rei_Soprano) Nothing works in internet connection except SA:MP
Post by: SugarD on February 10, 2014, 10:28:54 pm: Quote from: JDC on February 10, 2014, 10:17:21 pm
Still not ruling out the possibility of malware though, so I'd advise him to get a full scan too.
Make sure he runs full system scans with both Anti-Virus and Anti-Spyware software. Each one cannot completely detect and remove the other, regardless of what any company may advertise. (Norton Internet Security 2005 Anti-Spyware Edition proved this corporate idiocy years ago).