Hello.
In the past days and weeks I have experienced poor communication from players to administration and aswell confusion among players regarding rules. In this topic will few things be clearified and aswell tips handed out for easier and faster aid by the administration team.
Communicating with an administrator (#post_communicating) | Requesting a property (#post_property) | Free namechanges (#post_names)
Usage of /report (#post_report) | Procedure when carjacked (#post_carjacked) | Attacking another player / gang (#post_attacking)
Healing in combat (#post_healing) | Police Officers grow/order weed/heroin. (#post_grow) | Falsely suspected (#post_suspected)
Report a player / an admin to [email protected] (#post_email) | End and sources (#post_end)
1. Communicating with an administrator
The majority of you use the /pm function to get our attention. Many of you write short phrases or few words repeatly as we are not responding due to we are occupied with other situations. To help you and us to satisfy your request can you communicate on the following way;
Hey, I need a namechange to (new name).
Hey, I am bugged inside (property) and need a teleport
Hey, my vehicle is bugged. It is ID xxxx.
Hey, it is an airplane in the middle of the road at Pershing Square. It is ID XXXX
Hey, have you time for a destruction derby at LV Stadium?
Hey, I would like to have this event text (insert event text in new pm).
By communicating on the explained ways you will recieve assistance faster and we as administrators will have the chance to priority and work more effective.
The following phrases will probaly make you wait longer and harder for us to reply;
Hi admin!
I need help!!
You there?
Few moments of the day we are flooded with reports and to start a conversation in order to find out your issue can be difficult sometimes. If you can help us to make our work easier we will be more gladly to solve your issues as fast as we can. Just because we not reply to your PM does not mean we read it, sometimes we are unable to reply or choose not to reply due to we are occupied with an important conversation or anything similar.
We have also experienced unnecessary complaints, arguments from several players regarding punishments, denial of shiftnames, ignorance of reports etc.
If you feel mistreated by an administrative member, send an email to [email protected] with details. If you want an explaination why the administrator kicked you can you in a polite way request one via personal message, once you got your explaination accept it and move on - do not start an argument there you want to prove your point. As said, if you feel the admin was incorrect send an email to [email protected].
Go Up (#post_top)
2. Requesting a property
Requesting a property is popular among players. There is only propertyadmins that can fullfil your request, you reach them by writing /propertyadmins ingame. Take in note that clear communication such as what you want, where you want it and when you want it is useful. Property admins may be occupied when you ask so have the patient to wait couple of minutes before you recieve an answer, do not spam their inbox!
There is several things you must acknowledge as a player when it comes to properties. It includes the following;
- The requested property must not be an object (dumpster, tree, pole etc).
- The requested property must not be inside a government area (Area 59, K.A.C.C)
- The requested property must not be in the sewers (tunnels below Los Santos) nor in train tunnels.
- The requested property can not be in the same house as an already existing property.
- The requested property must have a visual door.
- You should have the interior (http://www.argonathrpg.eu/forum/index.php?topic=75629.0) ready.
- Attempt to estimate the price by your self before you contact the administrator. View Property-on lockdown, revaluation, setting of houses (http://www.argonathrpg.eu/forum/index.php?topic=52556.0) for assistance.
When a property administrator places a property he will include three economical categories. A base price(standard price), an area price(variable price) and price of the interior(depending on the interior chosen) (please view last link for explaination).
If their are not a sufficient amount of administrators online our main task is to assist our colleagues in maintaining order in the server which is why sometimes we cannot help you with property matters.
If the first property administrator denies your request should you not go and ask another property administrator. Denied means denied.
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3. Free namechanges.
Many of you have requested free namechanges during your time in Argonath, however few of you are not aware of how it's work. By using the recommended sentence above we can decide wether to grant you a namechange or not.
You can only request a free namechange if you;
- Joining / leaving a group and must add/remove sur/firstname.
- Joining / leaving a group and must add/remove a tag.
As mentioned, name changes are only to add a tag/surname/firstname to your current name. For example;
Mash to =AV=Mash
Mash to Mash_Gvardia
Name changes will be denied if you request a completely new name, for example;
Mash to [WS]James
Mash to James_Corleone
If your request is denied we often provide a reason. Accept it and don't question another administrator as he will most likely deny it aswell.
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4. Usage of /report
The command /report does exist and being used to report a rulebreak to the administrator team.
Using report is only to be done if a player break a server rule*. Player seems to confuse server rules with event rules and other existing rules.
You can not use /report in the following cases;
- When a player breaching rules in an event.
- When you want to get in touch with an administrator
- When a player do not break a rule.
- When the situation occured several minutes ago. Report it when it occured or do not report at all.
You can use the /pm function if point one or/and two being breached. If an administrator attending to your event will (s)he handle it.
You can use /report in the following cases;
- When a player breaking the server rules
When you have reported a rulebreak is it comon you will have to wait couple of minutes before an adminstrator replies. This is due to we might be busy with other reports, more important ones, or we are in the middle of an incident when you report. If such is this case should you not flood the report command in order to get attention, you will only annoy us. Wait patiently for a reply from us and if you have not recieved a reply in the next five minutes can you report once again with the same text as the first time.
- Do not use /pm as /report
The /report is seen by all admins and moderators as well as UC admins. Your chances are far higher to get a response.
As told, the /report function are only to be used to report server rulebreaks.
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5. Procedure when carjacked
It's a repeated rulebreak to carjack and it is being reported too often these days. What many players do wrong is to enter another vehicle instead of wait until an administrator replies.
This is what you should do when carjacked;
- /report [id] Carjacked me.
- Wait patiently for an administrator and not enter another vehicle.
- Continue to wait and not enter another vehicle.
- Standby for either the return of the vehicle or a teleport to your vehicle.
- Do not carjack the carjacker if the administrator speak to him. You can ask polite if we can continue the conversation outside your vehicle.
Why should I not enter another vehicle?
- We have a script that detects who drove a vehicle last time, it also shows who drive it at the current time. If you enter another vehicle is it impossible for us to see if you have driven the vehicle or not.
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6. Attacking another player / gang
This is a daily matter for us. I will quote one of Gandalf's post from the group and families category.
Any family, group or gang who wishes to start a war should keep some things in mind:
1. Never fight another group because you hate them. Hate will not stop because of a fight, if you win you will provoke them in to a new fight, if you lose you will hate them more.
2. Fight for honour, and fight with honour. Respect server rules as not returning, and do not try to find reasons to return like setting hits or spawning in or near the battleground. Respect other players and after the fight show you enjoyed, rather than giving a bad attitude.
3. Do not constantly repeat. Most family feuds have already no idea about what, when, who or why something started. They just kill each other because of seeing a tag. This is not how you should operatre.
4. If there is a large shootout, things end. After that any attack, provoking or killing single members is simple breaking servfer rules. Want to create a new battle ? Then find a GOOD reason, not do a random kill.
5. Ask admins to be present. In an open server, people may arrive who do not understand the rules or what is going on. And some players might in the heat of the battle lose their good intentions and start breaking rules. Admins, either neutral ones or from opposite sides working together, can then be invaluable for the atmosphere.
6. Do not gloat or provoke. If you have to comment on each others topic, instead of ' we pwned you losers' tell them 'good fight, it was very close'.
To be short, fight with respect and for respect.
We will request the group leaders to reform the validation system, so as to have a clear view on which groups are fighting and why. But in the mean time, understand that the next incident where groups are flaming each other and admins and rulebreaking during a large shootout will lead to long cooling-off times, and possible heavier punishments for all involved.
Few of the mentioned points are being breached daily. Players return after death, player A attack player B because they are a rival gang / mafia.
You must have a proper reason of your attack, as example;
- Player A killed your friend and you want to seek revenge.
- Player A injured you on the heroin/weedspot and you want to take it back.
This can only be done once. You can not attack a gang because they killed your member because they attacked because you killed their member and so on.
Upon your approach you can not exit your vehicle and start to fire, this is deathmatching. You must make sure the opponent is aware of why you will attack him, this can be done by sending a text message (You will pay for what you have done to my friend), a PM or a simple phone conversation. It is roleplay we speak about and what only stops you is our rules and your creativity!
Revenge is not only about killing, remember that in a roleplay both sides should enjoy it, not only you who seeks revenge. Drop him off a bridge or make him swim half from NAP - It is many ideas for revenge, be creative and you find an enjoyable one!
Attacking a police officer as "civilan" to aid friends who is suspected.
This question is frequently being debated and it is too often incorrect answer being given. Lets take a view on the Aragorn's statement regarding it![/size][/font]
It depends on the situation...
1. If it is the mafia HQ and all mafia members are there, cops are trying to arrest one of them, of cos, nonsense if other mafia members will stand and watch it...
In this case members of mafia group will start to shoot back, trying to help the friend... It is ok...
2. Police is chasing some guy and suddenly appears a car with non-wanted civilian who started shooting them... Simply, cops can decide it is a deathmatcher/cophunter... Attack without a reason is not allowed... And this rule plays here not the best role... As for the criminal helper, so for admins who got reports and for sure will freeze you to get the reason of shooting cops...
How to help?
In this case (if you want to shoot cops back) the main target is to get wanted level... Get him into your car and try to get rid of chase... Cops will suspect you for aiding, then aub, your dream became be a reality...
With wanted level you are allowed to help any sort of criminals with any sort of help...
Why is such rule actually?
Well, you see blue nick of cop, you know he can shoot you if you are criminal... So do cops when see a wanted level of your nick... Both sides are equal and do not confuse each other, less misunderstanding, less reports to admins...
To summarise it;
You are not allowed to...
- Approach and engage in a ongoing pursuit in the city to aid your friend as civil.
- You are not allowed to engage in public area as civil.
You are allowed to...
- Defend and aid your friends around your headquarter.
- Pick up your friend in order to get a wanted level.
- Commit same acts as your friend as wanted.
Source: Click. (http://www.argonathrpg.eu/forum/index.php?topic=18054.msg830240#msg830240)
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7. Healing in combat
It is being discussed if it is allowed to heal in combat or not the last couple of weeks. A clearification will be given in the next sentence by Kojak.
To clarify the rule will continue to exist, healing during actual combat is strictly prohibited but equipping armour is not. It will now be enforced by all staff consistently.
To extra clarify.
- You may not buy any products that increases your HP during actual combat.
- You may buy new armour in actual combat.
What is actual combat?
An actual combat can be defined as an ongoing fight between two or more people. As long as your opponent is present on the same scene as you it is an actual combat and you are not allowed to increase your HP, except with armour.
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8. Police Officers grow/order weed / heroin.
This is a category we have discussed a while, we (administrator team) questioned Gandalf about it who said;
- Police Officers may grow / order weed/heroin and it is not against the server rules to do so.
- It turns into scriptabuse if the police officer uses the scriptsupport (i.e weapons, /su) as aid tools to protect the drugs and area.
Cases with police officers who grow/order weed/heroin shall be reported to ARPD for further investigation and eventually punishment. Administration will not handle this sort of things unless the reported officer use the police scripts.
Go Up (#post_top)
9. Falsely suspected (/su).
This is a daily matter and there is three ways you can get out of it.
First option
- Surrender and request an investigation.
- Obey the orders from the police officer.
- Have a polite attitude and explain your point of view. Point out mistakes the suspecting officer might have in a polite way so he can improve.
- Accept your punishment and if you disagree after an investigation can you file a complaint at ARPD homepage (http://arpd.argonathrpg.com/forum/index.php?board=52.0) (If FBI Agent go here (http://fbi.argonathrpg.com/forum/index.php?board=5.0) )
Second option
- Pedal in the metal and evade the law.
- Evading makes your crime valid.
Third option
- Live with it, get jailed and move on.
For these who complain on being falsely suspected and thinking it will solve by being aggressive and flaming the officer. What are you thinking? Instead of put all your energy on flaming should you put it on teaching and explaining, maybe also defending your self in the investigation and prove the officer the opposite. The situation will only get worse if you have an aggressive attitude and the officer will feel threaten, not tempted to process you.
Go Up (#post_top)
You have the risk to be a victim of rulebreaking from a player who chooses to quit the game to avoid administrative punishment. This means that ingame administrators are unable to do issue administrative punishment to him / her. This means you must send an email to [email protected] for further investigation by the administration management. For an easier investigation, please include the details below.
- Full ingame names of the ones involved (including your self).
- Exact time and date of the incident (if not available, guess).
- Detailed explaination.
Please note that server and forum rules applies. No flaming and insulting of the other player, keep it nice and calm.
If you wish to report an administrator send an email to the same address and include the same details as listed above.
Arguing ingame will not lead to anything good, administrator's decision is final unless they realise they were wrong. Further reports must be sent to [email protected] for investigation by the management.
Go Up (#post_top)
And to last.... We are not your parents.... We are not your pets.... We are simple humans who have applied to help the community and you as a player. The last thing we wish to hear is how useless we are.
We do what we are tought to do and if that don't suit you I am sorry that we couldn't satisfy you and your requests.
I will end the topic with what I began with. If you have a complaint about an administrative member send it to [email protected] and the management will deal with it within the team.
- There are ALWAYS UC admins on server
Do not only behave when you spot one. Not only we have logs, but also many times players without any admin rights can be someone else as a new player...
Below I have listed useful links to topics and pages.
Thank you for reading and I hope it helped you. If you have any questions or anything else you wish to drag up do not hesitate to reply!
Go Up (#post_top)
Sources;
Argonath RPG basic rules (http://wiki.argonathrpg.eu/index.php/Argonath_Rules)
Argonath RPG SA:MP server rules (http://wiki.argonathrpg.eu/index.php/SA-MP_Server_Rules)
Healing in combat - Allowed or not (http://www.argonathrpg.eu/forum/index.php?topic=79736.15)
Property-on lockdown, revaluation, setting of houses (http://www.argonathrpg.eu/forum/index.php?topic=52556.0)
SA:MP House & Business Interiors - Gallery & Information (http://www.argonathrpg.eu/forum/index.php?topic=75629.0)
The ' My account is bugged topic' (http://www.argonathrpg.eu/forum/index.php?topic=83497.0)
The 'Please dig up my account' topic (http://www.argonathrpg.eu/forum/index.php?topic=83499.0)
Updates/ModificationsJune 29th - Added
Attacking a police officer as "civilan" to aid friends who is suspected.. Point six (6).
August 14th - Added
Report a player / an admin to [email protected]. Point ten (10).
6. Attacking another player / gang
You must have a proper reason of your attack, as example;
- Player A killed your friend and you want to seek revenge.
- Player A injured you on the heroin/weedspot and you want to take it back.
Please do understand that this can be used ONLY ONCE.
You can not attack a gang because they killed your member because they attacked because you killed their member because you attacked because they killed your member because they attacked because you killed their member etc etc etc....
9. Falsely suspected (/su).
This is a daily matter and there is only two ways you can get out of it.
First option
- Surrender and request an investigation.
- Obey the orders from the police officer.
- Have a polite attitude and explain your point of view, aswell point out mistakes the suspecting officer might have in a polite way.
- Accept your punishment and if you disagree after an investigation can you file a complaint at ARPD homepage*
Second option
- Pedal in the metal and evade the law.
- Evading makes your crime valid.
There is a third option that may never have crossed your mind.
Let yourself be jailed and forget about it.
Saves time, and keeps your blood pressure a lot lower.
Some other notes:
- Do not report DM/Carjacking that happened 20 minutes ago over and over again.
Admins should be able to witness or verify what happens. Chances of that being possible after 20 minutes are zero.
- Do not use /pm as /report
The /report is seen by all admins and moderators as well as UC admins. Your chances are far higher to get a response.
- There are ALWAYS UC admins on server
Do not only behave when you spot one. Not only we have logs, but also many times players without any admin rights can be someone else as a new player...