New board

[Mikal]

If it's possible I think it'd be good if there was a board where players could post but only the poster of the topic and management could see the topic posted, it would be like a [email protected] but on the forums I guess.

[Khm]

For the first time I support Mikal's idea.

[AK47]

Yes

[~Legend~]

Perhaps the Helpdesk system could be incorporated into a private player-to-Admin forum board.
People may be more inclined to use such areas more.

[SugarD]

Isn't this what PM already does? :P

[murdoxix]

Isn't this what PM already does? :P

If you use a helpdesk or a board for this the available admin/manager/etc will handle it, if you send it over PM you don't know if the receiver it's available to handle it.

[SugarD]

If you use a helpdesk or a board for this the available admin/manager/etc will handle it, if you send it over PM you don't know if the receiver it's available to handle it.

All they would need to do is simply reply, same as the emails.

If this is specifically for handling server/community problems privately instead of the email addresses, I can see it being useful, but it will need strict permissions to be correctly used. For example, the ability to delete reports should only be limited to Community Leader+, else someone could easily hide a report against themselves and no one would know it.

[murdoxix]

but it will need strict permissions to be correctly used. For example, the ability to delete reports should only be limited to Community Leader+, else someone could easily hide a report against themselves and no one would know it.

That's not a problem

[JDC]

If you are proposing a replacement for the [email protected] email, why do we even need one?

[Mikal]

If you are proposing a replacement for the [email protected] email, why do we even need one?

Maybe because using the forums is easier and quicker and would enable you to see the whole discussion in 1 post rather than many emails and may even lead to faster responses from management who are more active on the forums than they are on [email protected]?

[TiMoN]

Yes

[JDC]

Maybe because using the forums is easier and quicker and would enable you to see the whole discussion in 1 post rather than many emails and may even lead to faster responses from management who are more active on the forums than they are on [email protected]?

Then why is it that this idea was never implemented after 7.5 years and the presence of a working email?

Perhaps you are forgotten (if you ever even knew) the idea that the administration would want to encourage complaints to be sent in a form that is sensible, concise, and comprehensive. After all, it is less of a headache to begin an investigation from one email filled with substantial evidence rather than a several posts-long topic full of fragmented details that may be closer to a moan than a legitimate complaint.

If the admin is guilty, then the HQ can read for themselves what happened through the chatlog.

[Mikal]

Then why is it that this idea was never implemented after 7.5 years and the presence of a working email?

Perhaps you are forgotten (if you ever even knew) the idea that the administration would want to encourage complaints to be sent in a form that is sensible, concise, and comprehensive. After all, it is less of a headache to begin an investigation from one email filled with substantial evidence rather than a several posts-long topic full of fragmented details that may be closer to a moan than a legitimate complaint.

If the admin is guilty, then the HQ can read for themselves what happened through the chatlog.

No difference in using email or a forum topic other than topics are easier to read and respond to.

[SugarD]

If the admin is guilty, then the HQ can read for themselves what happened through the chatlog.

I think you have forgotten the main reason why those complaint emails exist...

[[WS]Jacob]

Perhaps you are forgotten (if you ever even knew) the idea that the administration would want to encourage complaints to be sent in a form that is sensible, concise, and comprehensive.

And the forum isn't?

After all, it is less of a headache to begin an investigation from one email filled with substantial evidence rather than a several posts-long topic full of fragmented details that may be closer to a moan than a legitimate complaint.

I'm sure there have been people "moan" at the email address too. On the forum you have the positive that it can be moderated so if you are getting people abusing the reporting function they can be forum warned and administrated easier than an email. Limitations of email are that to upload screenshots (which form a vital evidence tool) the recipient has to download them, whereas on these forums they can be viewed easily.