Constant DDoS or other problems?

[Rusty]

And bOOOOOOOOm, it's again down.

Then go post a downtime report, what do you want me to do wave a magic wand and everything will be okay? 
Goes it goes down, maybe it's a hint you should go do something else meanwhile.

[Seskom]

Why should I raise a point with Gandalf when my position as a Manager is to look after the Administration Team, issues with server going down is not my area.  Managers don't need access to the server directly as we don't need it and won't ever have it.  We aren't developers or Community Leaders we simply monitor and deal with issues relating to Staff (Moderators, Administrators and players for that matter).  People don't need to know what rights Managers have or don't it's not for you to know yet I just explained what we're tasked to do.

You think everything is expected to work smoothly?  What year you living in 2040?

I belive I'm living in year 2014, where if something goes down, people are notified of it. Currently people post these topics which get locked and trashed 24/7.

Imagine a real-life situation when you're driving to work- suddenly construction: 10km round trip to go where you need to, no notifications, a letter saying "what year are you living in, 2040? Go use other roads until this one is fixed"

I know the comparison is an extreme one, but if that's what gets the point made, then it's required.


I'd just like to say that everyone who says protection against DDoS on 2004 server is almost impossible to look at other servers, yes they do offer special benefits for players if they pay money for example a name change or ability to drive BMX-... ofcourse those servers also allow multiple accounts making the name change a possibility not an requirement, if you want to change the name, create a new account. During RS4 we could had made such system work, but since RS5 and constant downtimes with the small part of community this is extremely pointless.

I can quarantee unless the downtime issues are fixed we will not be able to pull in new players to stay with the community. Right now if anyone raises a point regarding some issues with the server then the only thing they get is angry manager blaming it on the player and assaulting them instead of explaining their side without some ridiculus remarks about years 2040 and trying to make players look like noobs. How are people supposed to enjoy themselves, if they raise an known issue and then all they get from management is laming on themselves instead of solution to problem?

EDIT:

Then go post a downtime report, what do you want me to do wave a magic wand and everything will be okay? 
Goes it goes down, maybe it's a hint you should go do something else meanwhile.

This is exactly the shitty attitude I'm refering to.

[Frank_Hawk]

To the defense of the current leadership / management - they really are powerless to help.

This type of attack on this community is illegal.

Surely, we should record the attacker's details and pass them on to the proper authorities (ISP etc) to carry out an investigation. Alternatively, perhaps we should explore what other popular servers have in terms of security arrangements with a view to have our own long term solution to the problem.

In relation to the leadership / management having no say over the introduction or enhancements to RS5 - I think this is shocking since what quality control do we have in place to ensure any enhancements are being made in line with the vision? I think this is the fundamental reason why our server has become a combination of RLRP and freeroam. We're confused whether we are a cat or dog.

[Brian]

I actually wanted to stay out of this, but since people just keep saying the same stuff, I guess it's also my turn to make a post.

An answer on a question everyone's wondering, yes everyone.
No, we do NOT know what is going on and we WILL inform you when we do. That's all we can say right now, as we don't know what the issue is either.
Yes, We are trying to contact Gandalf, without success up to yet.

So there you go, and answer for a question a lot of people here are having.
Now on to the point, as a lot of people get pissed or upset about this, so do we, don't think we just sit here and be like 'Oh, we don't care about the server and its players so lets just ignore them and be like mhh, they'll figure it out'. We've been trying to tell you guys this for a long time, we do not know what is going on, and if we do we will inform you guys. And that's what a lot of people are missing and keep blaming it on us.
And now you may be wondering, why do we not have access to what we need yet. Well, Argonath had quite some changes as you all may have seen around, which also includes panels and changes made by Gandalf, there fore we can not do anything, nor see what is wrong at the moment. All we can wait for is Gandalf to show up and tell us. Or the servers to pop up their selves again and we try to figure out what may have caused the downtime.
And now some of you may think, why are you all blaming it on Gandalf, well, answer is as easy as the question asked. Because he is the only one that can currently do something about it. So ye, I hope this ends the discussion of 'why are management not informing us'. Because there is nothing to inform you about.

[crohacker]

I actually wanted to stay out of this, but since people just keep saying the same stuff, I guess it's also my turn to make a post.

An answer on a question everyone's wondering, yes everyone.
No, we do NOT know what is going on and we WILL inform you when we do. That's all we can say right now, as we don't know what the issue is either.
Yes, We are trying to contact Gandalf, without success up to yet.

So there you go, and answer for a question a lot of people here are having.
Now on to the point, as a lot of people get pissed or upset about this, so do we, don't think we just sit here and be like 'Oh, we don't care about the server and its players so lets just ignore them and be like mhh, they'll figure it out'. We've been trying to tell you guys this for a long time, we do not know what is going on, and if we do we will inform you guys. And that's what a lot of people are missing and keep blaming it on us.
And now you may be wondering, why do we not have access to what we need yet. Well, Argonath had quite some changes as you all may have seen around, which also includes panels and changes made by Gandalf, there fore we can not do anything, nor see what is wrong at the moment. All we can wait for is Gandalf to show up and tell us. Or the servers to pop up their selves again and we try to figure out what may have caused the downtime.
And now some of you may think, why are you all blaming it on Gandalf, well, answer is as easy as the question asked. Because he is the only one that can currently do something about it. So ye, I hope this ends the discussion of 'why are management not informing us'. Because there is nothing to inform you about.

 

[Seskom]

I actually wanted to stay out of this, but since people just keep saying the same stuff, I guess it's also my turn to make a post.

An answer on a question everyone's wondering, yes everyone.
No, we do NOT know what is going on and we WILL inform you when we do. That's all we can say right now, as we don't know what the issue is either.
Yes, We are trying to contact Gandalf, without success up to yet.

So there you go, and answer for a question a lot of people here are having.
Now on to the point, as a lot of people get pissed or upset about this, so do we, don't think we just sit here and be like 'Oh, we don't care about the server and its players so lets just ignore them and be like mhh, they'll figure it out'. We've been trying to tell you guys this for a long time, we do not know what is going on, and if we do we will inform you guys. And that's what a lot of people are missing and keep blaming it on us.
And now you may be wondering, why do we not have access to what we need yet. Well, Argonath had quite some changes as you all may have seen around, which also includes panels and changes made by Gandalf, there fore we can not do anything, nor see what is wrong at the moment. All we can wait for is Gandalf to show up and tell us. Or the servers to pop up their selves again and we try to figure out what may have caused the downtime.
And now some of you may think, why are you all blaming it on Gandalf, well, answer is as easy as the question asked. Because he is the only one that can currently do something about it. So ye, I hope this ends the discussion of 'why are management not informing us'. Because there is nothing to inform you about.

This is exactly what people have been wanting to know.
A simple notification topic regarding current situation - the same thing you said (I've made it red in the quote) in a notification board / SA:MP general depends how much of server it effects as a sticky topic. A topic where managers will post updates regarding the situation, it can be locked, just as far as we've got a large ass sticky topic with information so every player woudln't make new topics and get responses like this:

Then go post a downtime report, what do you want me to do wave a magic wand and everything will be okay? 
Goes it goes down, maybe it's a hint you should go do something else meanwhile.

If the roles of management and players were reversed and player would use such tone on manager he'd be banned.

E.g.
Player is desynced, admin contacts him
Admin: You're desynced.
Player: What do you want, should I wave a magic wand and fix it? Wait until I'm done with my RP and I'll relog.
Player: Maybe it's a hint you should go do something else in mean time, roleplay or catch some hackers.
Admin bans the player due to shitty attitude towards administrative staff.

This tone from some managers and the way they communicate is completely unbelivable.


ALL we need is a simple notification topic which would get updated, if the server is up for 12 hours then the topic can be removed, once the server goes down we'd get a new topic. Easy as that.

[Cyril]

This tone from some managers and the way they communicate is completely unbelivable.

The irony coming from you..

[stormeus]

The irony coming from you..

Ah, the classic ad hominem fallacy. Seskom's apparent track record aside, his point is still valid: managers should be more considerate with their communication or else criticism like this comes up. No one has to kiss ass, especially not to people who disrespect the community, but stooping to a lower level only makes HQ look bad.

Edit: I also like his idea of a visible downtime notification board for communicating information about outages, like GitHub shows statistics over time and Ello shows past incidents and current outages. Would be pretty neat for users.

[Devin]

Don't approve on how my team behaves? Then report them to me.

[Leon.]

The irony coming from you..

Shouldn't you be reading groups' CB chats in your free time instead of posting personal attacks on the forum?

[Kaze]

To the defense of the current leadership / management - they really are powerless to help.

This type of attack on this community is illegal.

Surely, we should record the attacker's details and pass them on to the proper authorities (ISP etc) to carry out an investigation. Alternatively, perhaps we should explore what other popular servers have in terms of security arrangements with a view to have our own long term solution to the problem.

In relation to the leadership / management having no say over the introduction or enhancements to RS5 - I think this is shocking since what quality control do we have in place to ensure any enhancements are being made in line with the vision? I think this is the fundamental reason why our server has become a combination of RLRP and freeroam. We're confused whether we are a cat or dog.

Who gives a f**k about a DDoS attack on a server? The law have other priorities like busting drug dealers 
Some people take this too serious.

Shouldn't you be reading groups' CB chats in your free time instead of posting personal attacks on the forum?

SHOTS FIRED KABOOOOOOOOOOM


I regret to inform you Cyril has stepped down as manager due to the heartless comment from Leon. RIP.

[Devin]

Choke chains are on order from Mordor. Stop this nonsense now.

[stormeus]

Don't approve on how my team behaves? Then report them to me.

I'm not saying drop your staff, I'm saying that communication is critical when looking after a community of hundreds upon hundreds of players, especially when trying to attract more to play. It's little things that make players feel more appreciated, as there seem to be a lot of criticism about the lack of clear information, and I'm not sure if there's a silent majority. Stuff like:

• Transparency: maintaining a thread or board for downtime reports. If the server goes down, keep the players in the loop and post a new thread, e.g. "The server was down at {X time} because of {Y reason: a script issue|planned/unplanned maintenance|etc.}. We {are investigating|have resolved} the issue."
  
  If you don't know why the server is down, just say "The server is down for unknown reasons which we are investigating. Updates will be posted as they are available. Even if there isn't much to say, it elicits a better response than only answering when players post threads asking why the server is down.
  
  
• Remaining professional. If a player is blatantly posting misinformation, explain why they're wrong, but do so in a way that doesn't make it look like a personal attack on them. If they're truly wrong, the community will side with you if you keep your calm, and they'll look like the bad guys.
  
  
• Staying focused on the community. If the server does go down, don't tell players to go play somewhere else in the meantime instead of complaining about downtime. If anything, encourage them to go play on some of the other GTA:MP servers that Argonath offers for the time being (which keeps people in the community) or on ParUni.

[Bundy]

Shouldn't you be reading groups' CB chats in your free time instead of posting personal attacks on the forum?

[Leon.]

I'm not saying drop your staff, I'm saying that communication is critical when looking after a community of hundreds upon hundreds of players, especially when trying to attract more to play. It's little things that make players feel more appreciated, as there seem to be a lot of criticism about the lack of clear information, and I'm not sure if there's a silent majority. Stuff like:

• Transparency: maintaining a thread or board for downtime reports. If the server goes down, keep the players in the loop and post a new thread, e.g. "The server was down at {X time} because of {Y reason: a script issue|planned/unplanned maintenance|etc.}. We {are investigating|have resolved} the issue."
  
  If you don't know why the server is down, just say "The server is down for unknown reasons which we are investigating. Updates will be posted as they are available. Even if there isn't much to say, it elicits a better response than only answering when players post threads asking why the server is down.
  
  
• Remaining professional. If a player is blatantly posting misinformation, explain why they're wrong, but do so in a way that doesn't make it look like a personal attack on them. If they're truly wrong, the community will side with you if you keep your calm, and they'll look like the bad guys.
  
  
• Staying focused on the community. If the server does go down, don't tell players to go play somewhere else in the meantime instead of complaining about downtime. If anything, encourage them to go play on some of the other GTA:MP servers that Argonath offers for the time being (which keeps people in the community) or on ParUni.

Your vision for a better community is perhaps one of the most reasonable things ever posted since the advent of RS5. Perhaps you should rise through the ranks and see it implemented :P