Trobby contact your ISP Support center. say your not recieving your full service and if you dont recieve it within the end of this phone call your going to end your contract. they will provide you with enough support to fix your full problem 
It mightn't be the problem with the ISP. My brother's been here for 3 days holiday in Sydney, and he sits on his own computer. He always uses the net, and I haven't seem him complain about the internet (Well he did complain about the internet, where I turned off the modem before I went to bed, when he left some things to download

) . But I wouldn't imagine my brother going on the internet 24/7 and not have to view any videos or use google.
I just noticed that like every now and then, random stupid ad- websites load up by themselves on my screen.
Just uninstalled my other firewall, but I still can't access google nor watch any videos.
Wish my desktop computer was working properly. It's got problems with the hard drive, which keeps making clicking noises that makes the computer crash. My desktop computer runs on XP (hell lot better than vista on the laptop that I'm using now) and it never got this problem of google not loading up before.